Advances in communications and networking capabilities today offer organizations almost unlimited opportunities to create business advantage by conducting business anywhere, anytime, using multiple types of devices and communications. Organizations have the potential to create and support innovative new business models—from advanced collaboration environments to customer self-service to mobile workforce support. Yet knowing how and where to start can be challenging.
Integrated communications consulting services focus on designing, implementing and managing your communications and networking environments to optimize them for anytime, anywhere integrated business communications. These services are designed to enable you to support key networking environments and build differentiating advantage through business innovation.
Altogether with our consulting services, we also offer customized training courses and standard training sessions for technical teams and end users at your site. Let us help you optimize the power of your new integrated communications solution and ensure their successful integration into your business organizations.
Televoice’s system integration services apply a true deeply understanding of middleware solutions and styles of integration to help manage complex, realtime integration demands from your communications platform.
Our SI services can help clients become on demand businesses by integrating their business processes end-to-end across the company and with key partners, suppliers and customers to enable them to respond with speed to customer demands, market opportunities or external threats. Our services include: integration business case and ROI, integration readiness and strategy, integration architecture and integration solution implementation
Our team of experienced developers also provides application development for building, customizing, and integrating existing applications with new or existing solutions, tailored to your specific business needs and IT environment. Our custom applications include sales and marketing campaigns, CRM/contact center operations, and IP communications.
It’s the management of your integrated communication solutions and information technology (IT) systems. You strategically partner with Televoice to manage and operate your applications and communication systems, under a mutually beneficial agreement.
Televoice outsourcing and hosting services delivers the reliability, availability and expertise you need today, plus the flexibility to change as you grow — all without a major investment. We have communication solutions of all sizes and the skills to keep you up and running.
Televoice Project Management services co-ordinate and manage all activities necessary to deploy your solutions and products. During implementation, PM services provide you with a single point-of-contact that manages all resources.
Televoice’s project managers will provide you with a comprehensive implementation plan. The plan helps to expedite the implementation by monitoring critical time frames and effectively managing changes to help enable timely deployment and solution design integrity.
Project managers manage all your requirements and deliverables to help minimize delays and cost increases. In addition, they coordinate the resources and service activities necessary to successfully implement the solution that meets your expectations.
Your communications network is much more complex than ever.
Televoice’s expertise lies in providing a complete solution from initial analysis, design, installation and operation to sophisticated turnkey project management. We use only the best-of-breed vendors to provide the most effective and efficient solution for all your data communications – so that your business can bring new services to market faster with less complexity and expenses. Therefore, you can reap a far greater return on your technology investment than ever before.
Every commissioned project is a start of a comprehensive customer care programme with maintenance contracts tailored to suit individualized requirements. This acts as a guarantee of competitive response for both major and minor incidents.
Our customer service receives all incident queries and assigns an appropriate engineer to attend to you promptly. The Help-Line is equipped with remote diagnostic capabilities, which enable the engineer to dial into customers’ systems to diagnose incidents and make software changes without the need to be physically on-site. This also allows engineers to identify incidents in advance and to provide back-up service before arriving on-site, hence saving time for our customers.