Televoice’s Contact Center solution is one of the most technologically advanced contact centers whose proven goal is to provide your customers and employees an effective, delightful customer service experience. Our technology, people, and processes give you the information to identify trends, anticipate needs, and increase responsiveness to your external or internal customers. We can help you secure the reputation of providing quality service, sales and technical support to those who need your services with our expert customer care.
We can also show you how to save money each year through our custom, customer- oriented solutions. Our smart solutions – state-of-the art technology and predictable, repeatable work flow processes, work flow analysis and uniquely managed call center methodology can save you the burden of additional, unwanted costs for your programs and streamline your contact center operations.
Today’s customers expect to interact with your organization across a variety of channels in today’s competitive landscape. The Internet has changed the way consumers interact with the Contact Center and has created new avenues to attract and retain customers.
Whether using voice, web, email, Instant Messaging or sms, the contact centre has evolved to be a sophisticated nerve centre for communication with customers. Televoice has specialized skills in the contact centre solutions. Successful implementation and seamless integration for both Enterprise-wide and Contact Centres environment is achieved with our value added services such as system integration, project management and consultation