Unified Communication

Unified Communications is the convergence of real-time and non-real-time business communication applications. These applications include telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of interfaces be it PC or web-based clients, telephones and mobile devices, or speech.

Televoice have been delivering Unified Communications since 2000 and have deployed some of the largest and most complex solutions in the regions to-date. We offer a complete portfolio of communications solutions that are designed and delivered using in-house expertise and resource.  Our solutions aim to deliver tangible benefits and reduce cost of ownership by providing consistent methods of communication across your business regardless of client device supporting the need to optimize the workforce through using the tools and applications most applicable to them.

Televoice understand that the infrastructure and the technology deployed on it needs to adapt to changing business needs allowing for information to be made accessible anytime, anyplace, anywhere. Through this business need we have developed a set of solutions that look at more than IP communications being convergence, but an underlying platform to deploy solutions that will create business advantage to you allowing an informed choice of communication methods based on such things as presence & infrastructure availability.

Our solutions include:

  • IP Telephony migration
  • Contact Centre Integration
  • Call Processing Architectures
  • Voice compliancy
  • Application Integration